About Orders

Q What should I do if I have not received my package?

A If you have a tracking number for your package, you can check it on our order tracking page.
If not, please contact our customer service via WhatsApp 59950991, and we will get back to you as soon as possible.

Q How should I pay for my order?

A Our website supports multiple payment methods, such as: FPS / PayMe / Alipay.

Q Is your website secure?

A You can rest assured that shopping on our online store is safe. We use the latest security systems and encryption software to keep your personal details (such as name, address, and bank details) secure.

Q Can I modify my order?

A Once you have placed an order, no details can be modified as our warehouse team receives the order directly and begins processing it immediately.

Q What payment methods can I use?

oepay 59725924
payme : https://qr.payme.hsbc.com.hk/2/Td4qKjM3Vma2FHR8VRDyuv

FPS ID: 109145037 (Maro C)
Alipay: https://w.alipay.hk/s12/4KFY48sNxf

About Shipping

Q What shipping methods can I choose?

A We offer in-store pickup.
Address: Room 801, 8/F, Yuen Long Commercial Centre, 18-24 Kau Yuk Road, Yuen Long (Chao Yi SIM Card)

Or
You can choose regular mail/SF Express for delivery. All SIM cards include free regular mail delivery. .
Except for MNP (Mobile Number Portability) services, orders over $350 are eligible for free SF Express shipping to SF Stores/Lockers. For orders under $350, you may choose to pay a shipping fee of $15.
Orders over $500 are eligible for free SF Express door-to-door delivery**/cooperative convenience store pickup. For orders under $350, you may choose to pay a shipping fee of $25.

Free shipping promotions do not apply to MNP orders.

Please check if your delivery address is in a remote area (please refer to the link below):
https://htm.sf-express.com/hk/tc/products_services/Express_Services/Surcharges/Remote_Surcharge/
If the address is in a remote area, an additional $10 remote area surcharge will be applied, even if the order qualifies for free shipping.

Q What other regions do you ship to?

A We only ship to the following regions: Hong Kong, Macau, and Taiwan.

Q What is the typical delivery time?

A Details are as follows:

Regular Mail: Takes 1-7 business days

Payments made before 3 PM daily will be arranged for same-day dispatch; payments after this time will be arranged for the next business day.

(Delivery time depends on local postal services. We update delivery status for individual districts on our website periodically. For mail sent on the same day, some customers may receive it the next day, while others may receive it after a week.)

SF Express: Takes about 1 business day

Payments made before 6 PM daily will be arranged for same-day dispatch; payments after this time will be arranged for the next business day.

(You can choose to collect at an SF Store/Locker or opt for door-to-door delivery. Generally, you will receive it the next day at noon. Remote areas may take until the afternoon or an extra business day.)

About Returns and Exchanges

Q Do you have a return and exchange service?

A Items must be sent back within 7 days of receipt.

• Items must be undamaged.
• Items must include all tags and be in their original packaging.
• Items must be returned to our return address.

If you are overseas and unable to use the SIM card, please contact customer service immediately. If the issue cannot be resolved through customer service assistance, we can arrange a return or exchange. If the issue is not with the SIM card itself, returns and exchanges are not accepted; we apologize for the inconvenience.

Credit Card Payment

Some orders paid by credit card may be subject to automatic refunds after deducting transaction fees. We recommend selecting FPS/PayMe/Alipay for payment when placing your order.*

Please note that if you cancel an order after paying with a credit card, the credit card company will deduct a 15% transaction fee before refunding the balance to your card.

Return Address:

Room 801, 8/F, Yuen Long Commercial Centre, 18-24 Kau Yuk Road,
Yuen Long, New Territories,
Hong Kong
(Chao Yi SIM Card)

Q Will you refund the shipping costs for returned goods?

A We apologize, but we do not offer free returns. Any return shipping costs are at your own expense.

Q What should I do if I receive the wrong product?

A If you have received an incorrect product, please contact us via WhatsApp 59950991 within 7 days of purchase, including a photo of the incorrect item. We will contact you to resolve the issue.

Q What is the typical processing time?

A We will process your return as soon as possible, but it may take up to 14 days for your refund to be processed after you return the item to us. If you have not received your refund after 14 days of returning the item, please contact us immediately via WhatsApp 59950991, providing proof of postage from your return receipt, and we will investigate further.