About orders

Q What should I do if I haven’t received the package yet?

A If you have the logistics number of your package, you can check it on our order inquiry page.
If not, please contact our customer service staff on WhatsApp 59950991 and we will contact you as soon as possible.

Q How do I pay for my order?

A Our website can support multiple payment methods, such as: FPS/PayMe/Alipay payment.

Q Is your website safe?

AYou can rest assured that shopping in our online store is safe. We use the latest security systems and encryption software to keep your personal details such as name, address and bank details safe.

Q Can I modify the order content?

A Once you have placed your order you cannot amend any details, our warehouse team will receive the order directly and have already started processing your order.

About shipping

Q What methods can I choose to ship my goods?

A We provide in-person purchase at our stores
Store address: Shop A, G/F, Kahi Building, Tseng Choi Street, Tuen Mun

Or choose surface mail/SF express delivery. All card payments will be shipped by regular post. .
In addition to number portability, if the order is over 350 yuan, you can enjoy free SF Express self-pickup at SF stations/pickup lockers. If the purchase is less than 350 yuan, you can enjoy free shipping. Choose to pay 15 yuan for shipping.
If the order exceeds $500, you can enjoy SF Express door-to-door delivery**/free shipping at cooperative convenience stores. If the purchase is less than $350, you can enjoy it. Choose to pay 25 yuan for shipping.

Please pay attention to whether the door-to-door address falls within the scope of remote areas (please refer to the following link)
https://htm.sf-express.com/hk/tc/products_services/Express_Services/Surcharges/Remote_Surcharge/
If it is in a remote area, an additional $10 remote surcharge will be charged even if the free shipping amount has been reached.

Q Are there any other areas where you can schedule delivery?

A We will only ship to the following areas: Hong Kong, Macau and Taiwan.

Q How long does shipping usually take?

A Details are given below

Surface mail: takes 1-7 working days

Payments made before 3PM every day will be dispatched on the same day, and payments made after that time will be dispatched on the next working day.

(The collection time depends on the postal mail delivery schedule of the area. The regular mail delivery situation of individual areas will be updated regularly on the website. Mail sent on the same day will be received by customers the next day, while some customers will receive it a week later.)

SF Express: It takes about 1 working day

Payments made before 6PM daily will be dispatched on the same day, and payments made after that time will be dispatched on the next working day.

(You can choose SF Express stores/smart cabinets for collection or door-to-door delivery. Under normal circumstances, you will receive it at noon the next day. In remote areas, it may take the afternoon or one more working day)

About returns and exchanges

Q Do you have return and exchange service?

Item A must be returned within 7 days of receipt

• Items must be in good condition
• Items must have all tags attached and be in original packaging
• Items must be returned to our returns address

If the customer cannot use the phone card overseas, please contact customer service immediately. If the customer still cannot use the phone card through customer service assistance, you can arrange a return or exchange with our company. If there is no problem with the phone card itself, there will be no refund or exchange. We apologize.

Return address:

Tuen Mun, New Territories , Shop A, No. A5, G/F, Kahi Building, 19 Tsing Choi Street, Hong Kong
(Super translation phone card)

Q Will you refund the shipping cost of the goods?

A Sorry, we do not offer free returns. Any return costs will be at your own expense.

Q What should I do if I receive the wrong product?

A Upon learning that you have received the wrong product, please contact us on Whatsapp 59 950991 within 7 days of purchase and attach a picture of the wrong product, and we will contact you to resolve the issue.

Q How long is the typical processing time?

A We will process your return as quickly as possible, but sometimes it can take up to 14 days to process your refund after you return the item to us. If you have not received a refund 14 days after returning the item, please contact us immediately Whatsapp 59950991 and provide proof of the postage information from your return receipt and we will investigate this further.